FREQUENTLY ASKED QUESTIONS

We are conveniently located in Los Angeles, California. 

LADUORA® currently offers free shipping on all U.S. orders. No minimum order is required. For international shipping charges please visit our shipping policy page.

At LADUORA®, we understand the importance of a smooth and secure delivery process. Customers must report lost or stolen packages within a timeframe, within 15 days after the expected delivery date. This reporting window allows us to promptly initiate an investigation and take appropriate actions to address the issue.

We offer worldwide delivery to customers across the globe.

Yes we do! However, we can only ship to P.O. Boxes with the 'Free Shipping' option, expedited or priority shipping is not available to P.O. Boxes.

Orders received before 2:00 pm will be processed the same business day.

Orders received after 2:00 pm will be processed the following business day.

Orders received after 2:00 pm on Friday, Saturday and Sunday will be processed on the following Monday.

Exclusions may apply, see product page for further details. Please note LADUORA® is closed to shipping on the weekends and statutory holidays.

Contiguous U.S. – 3 – 5 business days for ground delivery Expedited Shipping USPS Priority Mail usually take 1 – 3 business days depending on your location. (the Contiguous States only)
USPS Express Mail usually takes 1 – 2 business days depending on your location. (the Contiguous States only)
UPS Ground: 2 – 5 business days depending on your location.
UPS Next Day: 1 – 2 day delivery.
UPS 2nd Day Air: 2 – 3 business day delivery.

If you have an email address on file, you will receive a Shipment Notification email once your order has shipped. Simply click on the link to be redirected to the tracking page.

Laduora® is a safe and secure shopping destination. We do not store any sensitive data such as credit or debit card numbers. Laduora® uses top-rated providers for security. Our servers are certified Level 1 PCI DSS Compliant, ensuring the same level of security used by banks.

We believe in a customer-first policy. If you are not happy about our product or service, we offer a 30-day return window from the purchase date on all LADUORA® products for a full refund, no strings attached or a restocking fee.If you are not happy in any way, please email us at info@laduora.com. We are only able to issue refunds for LADUORA® products purchased directly from www.laduora.com.

Sale items marked with a discount of 30% or greater are FINAL SALE are not eligible for return.

If purchased from another retailer, please contact them directly for information on their return policy.

For more information, please visit our refund policy page.

At LADUORA® we stand behind our products and provide a one-year manufacturer's warranty on LADUORA® products. LADUORA® warrants all LADUORA® devices that cover replacement & repairs due to malfunctions & manufacturing defects under normal use for a period of one year from the date of retail purchase by the original end-user/purchaser. It does not cover wear & tear, theft, or accidental damage.

For more information, please visit our warranty page.

Please contact our customer service department at info@laduora.com for "RMA service" to receive an RMA (Return Merchant Authorization) number.

What you’ll need:
- Order number
- Billing first and last name
- Shipping address
- Phone number
- Product to be returned
- Description of the issue you are experiencing with your device
- Proof of purchase – you will attach a copy or image of your proof of purchase or order number
- Serial number of your device (if available)

Note: Assigned RMA numbers are only valid for 10 business days. Any items lost in transit without a tracking number, or due to improper packaging, is not the responsibility of LADUORA® and will not be covered by returns and warranty replacement policy.

At LADUORA® we stand behind our products and provide a one-year manufacturer's warranty on LADUORA® products. LADUORA® warrants all LADUORA® devices that cover replacement & repairs due to malfunctions & manufacturing defects under normal use for one year from the date of retail purchase by the original end-user/purchaser. It does not cover wear & tear, theft, or accidental damage.

We recommend that you retain for your purchase — whether from www.laduora.com or another retailer — in the event that you need to return your purchase.

The DUO dimensions are: 2.25" Width (5.7cm) x1.70" Height (4.3cm) x 6.2" Length (15.7cm). The net weight is approximately 7 oz.

The DUO's compact and travel-friendly size allows you to carry it with you wherever you go, so you'll never miss a scalp and hair treatment.

The DUO is safe and gentle enough for everyday use, either morning or night. We recommend starting out at 5 minutes (one session) per day for the first few days. As your scalp acclimates, you can use it for longer and as frequently as desired (up to 30 minutes per day).

With the compact, cordless design, time passes quickly and does not interrupt with your daily activities whether you’re watching shows, or on the phone.

Yes and we hope you can check them out here: https://laduora.com/pages/duo-before-afters. 

The longevity of Laduora DUO pods can vary depending on factors such as usage frequency and the amount of elixir dispensed during each application. On average, a single Laduora DUO pod is designed to last for approximately 10 applications. However, individual usage patterns may result in variations in the number of applications you get from each pod.

To charge DUO device, use the included micro USB cable and wall adapter. To fully charge your DUO device, connect to a power source for 4 hours. A fully charged DUO should last for approximately 10-12 treatments based on a 5-minute treatment time.

Please store the device and pod in a cool, dry place and at room temperature 23 +/-2 °C (ideally not a bathroom). During travel, please insert the silicone caps back into the pod teeth, as the low pressure inside the aircraft may make it easier for the pod to leak. If such a leak occurs, clean the pod with cotton swabs or alcohol pads, and dry it before use.

If your pods are not stored correctly, i.e., not in a cool, dry place at room temperature (23 +/-2 °C), it may lead to blockage in the pod's teeth, preventing proper serum dispensing. If this occurs, apply some pressure when gliding the pod against the palm of your hand until you notice the serum starting to flow.

If the issue continues to persist, please don't hesitate to get in touch with our support team at info@laduora.com and we will make sure to help right away.

Preparation: Remove the DUO POD before cleaning.
- Wipe the device with the cleaning wipe included in the essential kit.
- Clean the device teeth with the cleaning brush included in the essential kit.
- Clean the pod with wet cotton swabs or alcohol pads.

Caution: 
* Do not let the device come in direct contact with water.
* If your pod leaks, remove the pod and wipe off the elixir before inserting it back into the device. Leakage is common but shouldn’t continue.

It’s a misconception that LEDs don’t work. Lasers have NOT been clinically shown to be more effective than LEDs. Instead, it’s been clinically shown that LEDs are effective for treating hair loss. Just look at our before & after photos here. Unlike lasers, LEDs cover a much wider area of your scalp and allow light energy to distribute evenly, while still penetrating deep enough to reach your hair follicles.

YES! The DUO device and pods are compatible with all hair types and is also suitable for those with a sensitive, dry, oily, or irritated scalp. If you have a specific concern about introducing microcurrent or light therapy to your routine, please consult your dermatologist. 

YES, the DUO works completely fine on color-treated hair and it will not strip hair of color treatments. 

No, the DUO elixir pod does not make you hair oily. It only uses oils as a medium to penetrate herbal extracts to the hair follicles deeper. 

All DUO elixir pods are made in California, USA. 

Yes, you can definitely use the DUO device without pod, and you'll still get benefits from device's red light therapy, microcurrent stimulation, therapeutic warmth, and scalp massage features. However, using the pod together with device can dramatically boost treatment results as it infuses potent & pure nutrients deep into follicles where it needed the most.

Yes! Many of our customers reported that they have noticed enhanced results by using DUO in conjunction with other hair growth products such as Rogaine.

Like any beauty device or product, your results will last as long as you continue to use it. You’ll see your hair return to its natural state in a few months after discontinuing use. 

It's best to talk to your doctor if you have epilepsy, heart conditions, a pacemaker, metal plates or pins, or if you are pregnant as there may be risks and contraindications for microcurrent treatment,  If you have any concerns please consult your physician as they will best be able to speak to your specific situation.

Out of an abundance of caution, we do not recommend using the DUO device if you have an active or recent cancer diagnosis. If you have any concerns please consult your physician as they will best be able to speak to your specific situation.

1. Spread a few drops of LADUORA rejuvenating serum on freshly cleansed skin.

2. VELVE features touch sensing technology; simply place the VELVE head against the skin to turn it on and remove it to turn it off.

3. Gently massage and lift your skin with VELVE. VELVE can be used on most skin areas: forehead, under eyes, upper lip, cheeks, jaw, and neck. 

4. Discover your own customized skincare experience by rotating VELVE head 90° to the right. NOTE: DO NOT OVER-ROTATE.

5. Follow with a hydrating oil or moisturizer. Daily use with a minimum of 5 minutes is recommended for optimized results.

The VELVE rejuvenating facial wand + serum kit includes:

1 * VELVE rejuvenating facial wand
1 * VELVE magnetic charging cable
1 * VELVE quick guide
1 * rejuvenating serum (1 fl. oz/ 30 ml)

We know you are going to fall in love with your VELVE facial wand! The great news is it’s gentle and safe enough for everyday use, either morning or night. We recommend using VELVE once in a 24-hour period, for 5-10 minutes per treatment.

Please spread water-based serum, facial mist, or moisturizer on freshly cleansed skin which is very important for the VELVE facial wand to get connectivity with your skin to auto-turn on and also microcurrent feature, the VELVE facial wand offers. 

YES. The VELVE works flawlessly with many skincare lines. However, please keep in mind do not use oil-based skin care products before your VELVE treatment as the oil may prohibit the optimal delivery of microcurrent. For advanced results, apply your favorite LADUORA rejuvenating serum while using the VELVE. 

Applying retinol after red light therapy can boost your skincare routine. However, you should not apply retinol before or together with your Velve treatment, as the combination can cause unexpected skin reaction and irritation.

All our products are appropriate for all skin types: they are dermatologist tested, designed, and formulated for all skin types.

Clean is a lifestyle. 

At LADUORA, all skincare products are "Clean at Sephora" or cleaner. That does NOT mean it doesn't perform. It simply means more time and effort has been put into consciously creating the formulations so that they do not harm you or the environment.

In addition to industry standards, we also do not allow the following to be used in our products:
• Alcohols petroleum or petroleum derivatives
• Any animal products or animal by-products
• No silicones, even linear silicones (e.g. dimethicone)
• No mica

It means LADUORA® skincare products are vegan and cruelty-free by default.

Yes! You can use VELVE in conjunction with Botox or fillers. Botox lives within the muscle while VELVE stimulates the above layer of your skin. However, we do recommend consulting with your dermatologist for a personal treatment recommendation. 

The VELVE wand uses LED light therapy, which is a completely natural treatment and does not contain any harmful UV wavelengths; it does not create heat or thermally damage to the skin.

The VELVE device is contraindicated against and should not be used if you are pregnant, have a pacemaker, have epilepsy/seizures or active cancer, or are under the age of 18. If you have any medical concerns, please consult with your doctor before using the device. 

When having the VELVE treatment, do not apply it directly over the eyeballs, midline of neck, chest, or breasts. Do not use the VELVE device over bruises or open wounds. 

It is recommended to clean VELVE after each use. Wipe the VELVE head with alcohol or a dry cloth. NOTE: DO NOT LET VELVE COME IN DIRECT CONTACT WITH WATER.

A fully charged VELVE will last for 70-80 minutes of continuous use.

Laduora Velve's Replacement Magnetic Charger Cable can be found following link here

LADUORA® LISS delivers a spa-like facial massage and personalized facial cleansing experience in one compact device. With sonic-powered antibacterial silicone bristles, one side gently and effectively removes makeup, pore-clogging residue, and dead skin cells, while the other side warms up the skin with 100% natural gemstone, in rose quartz or obsidian, to promote more resilient, radiant-looking skin.

The traditional nylon bristles harbor bacteria and allow them to grow. We find it important and extremely beneficial to cleanse your skin with an actually clean device. LADUORA® LISS is antibacterial, waterproof, and odor resistant. It vibrates up to 9,500 times per minute which physically breaks down the dirt and debris from deep within your pores.

Fully charge LISS from the magnetic charging port located on the bottom of the device:
-  LED light indicator on the bottom pulses red to indicate LISS is charging.
-  LED light indicator on the bottom turns blue to indicate when LISS is fully charged.

Yes, you can. Using skin care products in combination with LISS provides superior results.

Yes! The LISS is waterproof, so you can absolutely use and leave it in the shower!

It totally depends on your skin type! Most people are able to use it twice daily, while others choose to use it a few times a week.

After establishing a cleansing routine, it’s very possible that your skin is purging all of that dirt and oil caught deep in your pores. The sonic vibration technology breaks down that dirt and debris, breaking down blackheads and cleansing your pores! This will end and you’ll have fresh, radiant skin!